Tuesday, March 31, 2009
Wine Room in Orlando, Florida was hopping on Monday afternoon--and no wonder. An RFID-powered experience lets customers sample any wines they choose.
Here's how: You buy an RFID-embedded card (min. $10), choose from labeled wines at about a dozen wine stations. Slip in your card and you're automatically poured an ounce of wine. The price is deducted. You can sample other wines until your card runs out or you reload it--or you're too loaded to reload.
Saturday, March 14, 2009
Friday, March 6, 2009
RFID: Improving the Customer Experience,
Focuses on One-to-One Marketing in Real Time
Technology Opens Doors for Many Industries to Improve the Customer Experience
Imagine a telephone repairman finding out what's wrong with equipment at the top of the pole without having to climb it. Or a supermarket cart that only offers coupons on the things you like, or a hospital tracking system that never leaves some patients waiting to get out while others wait to get in.
The opportunities for today’s businesses are virtually endless with the rapidly emerging radio frequency identification (RFID) technology – opportunities not only for increased efficiency and accuracy, but for improving the customer experience.
Author Mickey Brazeal explores the possibilities through the eyes of the customer in his new book, RFID: Improving the Customer Experience, now available through Paramount Market Publishing, Inc. www.paramountbooks.com
“RFID technology is exploding because it has the potential to solve so many long-standing business issues,” Brazeal explains. “When organizations understand the possibilities the technology holds to improve the customer experience and gain a competitive advantage, the adoption of RFID technology will be rapid and profound.”
From Strategy Magazine
By: Steve Richardson
Other RFID articles in StrategyRFID Articles